Entertainment Agent

Red Deer, AB, Canada

Part Time

Tickets Alberta

Entry Level

Ignite a meaningful career at Westerner Park, where opportunities, growth, and community impact await! We’re currently seeking Entertainment Agents to join our dynamic casual team.

What You’ll Do

As an Entertainment Agent, you’ll help create memorable guest experiences by supporting event operations across various areas such as concourse support, ticket scanning, and the box office. You’ll play a key role in ensuring guests have a smooth, safe, and enjoyable time at Westerner Park events.

Here’s what you can expect to do:

Provide prompt, positive, and courteous customer service to guests.
Assist guests with seating, directions, and event information.
Greet guests upon arrival and accurately scan tickets.
Troubleshoot ticket scanning issues and redirect guests to the box office when needed.
Operate box office software (Paciolian) to process ticket sales and “will call” pickups.
Handle payments using cash or Clover terminals and reconcile transactions nightly.
Maintain clean and organized work areas.
Support in training new employees.
Communicate clearly and professionally using Westerner Park radios when required.
Take initiative to identify and report spills, hazards, or disturbances to event management.
Provide additional event support when needed (such as parking attendant, gate cashier, or wristband redemption).

Why Join Us?

Be part of the excitement at Westerner Park — where every event brings new energy and opportunities to connect with your community!

Here’s what makes this role special:

Play a key role in Red Deer’s largest entertainment and event venue.
Enjoy a fast-paced, team-oriented work environment.
Flexible shifts including evenings and weekends.
Opportunities to work a variety of events — from concerts and hockey games to trade shows and fairs.
Access fantastic perks including staff discounts and the Perkopolis Discount Program.
Be part of a non-profit organization that reinvests in the community.

What You Bring

Excellent customer service and communication skills.
Basic computer and cash-handling abilities.
Strong attention to detail and problem-solving skills.
Ability to work effectively as part of a team and with volunteers.
Comfortable standing and walking for extended periods (6–7 hours).
Flexibility to work evenings, weekends, and holidays as events require.
A positive, can-do attitude and commitment to creating a great guest experience.

Details

Rate of Pay: $15.00–$16.32/hour
Affiliation: Member of the Westerner Employees Association
Status: Casual / Part-Time
Overtime Eligible: Yes

Join us in delivering hospitality, culture, and unforgettable experiences at Westerner Park.

Apply today and be part of something extraordinary!

#LI-DNI

Thank you for your interest in Westerner Park. We look forward to reviewing your application. 

Westerner Park welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodation is available upon request in relation to the materials or processes to be used. 

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This position requires evening and weekend availability, as most hockey games take place on Friday and Saturday evenings. To be eligible, you must be available for at least 90% of all hockey games, with opportunities to pick up additional shifts for other events depending on need.
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